Clear scope. Clear responsibilities.
Every engagement is defined in a written agreement covering the work, deliverables, acceptance process, fees and responsibilities. Hosting, provider services and ongoing support are specified for the systems covered by your service plan.
What your agreement covers.
Scope and dependencies; milestones and acceptance; service coverage and escalation; fees and provider charges; custom-work ownership and third-party licences; confidentiality and data handling; changes and handover.
Discuss your engagement requirements