Keep your AI working as the business changes.

Support for the complete service.

We manage the application, model-serving environment and integrations covered by your service plan. Monitoring, incident handling and controlled releases keep the operating responsibilities connected, while regular reviews identify where quality, capacity and cost can improve.

What our managed services cover.

• Health monitoring, alert review and incident triage.
• Dependency maintenance and approved security updates.
• Model and prompt evaluation before changes.
• Review of operator feedback and recurring exceptions.
• Cost, capacity and usage reviews.
• Backup and recovery checks where included.
• Reporting on service performance, issues and planned improvements.

Coverage matched to your operations.

Choose business-hours, extended or round-the-clock support to match your operations. Your service plan defines coverage, response targets and escalation, alongside continuous monitoring and scheduled improvement work.

Clear provider responsibilities.

Infrastructure and model providers remain part of the service chain. We document what Oasis Gate manages, what the provider covers and what your organisation retains, including access, approvals and business decisions.

An operating plan you can review.

You receive a service catalogue, system inventory, responsibility matrix, contact and escalation plan, and agreed review cadence. Availability targets and response commitments apply to the named services and contracted coverage.